Shipping & Returns
Shipping Policy
We ship Malaysia-wide.
We offer a flat rate postage of RM 15. Enjoy free shipping when your order reaches RM 250 & above!
Complimentary in-store collection is also available upon check out.
After placing your order, please allow our team 1 - 3 working days to pack and prep your parcel for dispatch. Your tracking number will be sent to you via email after your item has been sent out. You will receive your item in 2-3 working days!
If you have an oversized parcel, Objects may dispatch it to you via Grab, depending on your location. Oversized parcels sent via mail will take around 7 working days to arrive.
All reasonable efforts to deliver your order will be made by Objects. It is the customer's responsibility to ensure their parcel is received at the delivery address provided during checkout. Objects will not be responsible if the parcel is received by an unauthorised person.
Additional charges for re-delivery will be applicable after unsuccessful delivery attempts, should the parcel be returned to us. We are not responsible for parcels lost in the process of delivery due to the courier's negligence, and no refunds will be provided.
If your parcel needs immediate attention, or did not arrive, send us an email at hello@objects.com.my .
Return & Exchange Policy
Objects does not accept returns or exchanges of products. All sales are final.
Refund Policy
In cases where your selected products are out of stock after we'd received your payment, we will provide a full refund to your specified bank account. You will be notified via email to provide us with your details for a smooth refund process.
We do not provide refunds for missing parcels due to courier's negligence - however we will try our best in assisting you to trace your parcel.
Incorrect / Defective Item(s) Received
All exchanges have to be mailed back to us within 5 working days from the day the parcel was delivered in Malaysia.
We truly apologize for sending you the incorrect / defective item! Please take a snapshot or provide us the details/name of the wrong item received and email us directly at hello@objects.com.my . Prior to returning and exchanging your product, please consult us via email with your order number at hello@objects.com.my . Any items returned to us without a consultation beforehand will not be entertained.
An exchange will be made if the item(s) sent to you is incorrect - Objects will reimburse the postage charges incurred when you return our parcel. Alternately, you may drop your parcel off at our showroom. There are strictly no cash refunds unless the exact same piece/size is out of stock.
Exchanges can only be done if the item(s) is in its original condition (unused). We will take approximately 5 working days to process your exchange.